Technical Account Manager (USA)
Location: Remote USA (CA, NY or NJ Preferred)
Employment Type: Full-time
Department: Customer Success / Technical Operations
Reports To: COO
About Exergenics
Exergenics is an award-winning, fast-growing technology company revolutionizing how buildings use energy. Our AI-native optimization engine unlocks the hidden efficiency potential in HVAC and central plant systems, reducing energy costs, cutting emissions, and supporting the global transition to net zero.
We work directly with Fortune 100 Customers, and partner with major facility operators, mechanical contractors, and energy service providers to deliver measurable energy savings through data-driven intelligence. As we continue expanding across North America, we’re seeking a Technical Account Manager who’s just as comfortable in the plant room as they are in the boardroom — a professional who can combine mechanical systems expertise with strong relationship management and a passion for technology.
The Opportunity
This is a hybrid role blending technical implementation with strategic account management. You’ll lead customer onboarding and technical delivery, while also building trusted partnerships with enterprise clients and ensuring long-term success.
As Exergenics grows, you’ll have the opportunity to evolve into a leadership position — whether that’s as a senior customer success lead, technical solutions manager, or team leader overseeing regional operations.
What You’ll Do
Customer & Account Management
- Serve as the main technical and relationship point of contact for U.S.-based enterprise customers.
- Develop and nurture long-term relationships with clients, ensuring strong engagement and satisfaction.
- Translate complex performance and energy data into actionable business insights for client stakeholders.
- Support sales and business development efforts with technical expertise and delivery of outcomes for clients.
Technical Implementation & Support
- Lead onboarding, data integration, and platform configuration for new clients.
- Collaborate with engineering and data science teams to ensure successful deployment of Exergenics’ optimization solutions.
- Review and interpret HVAC system schematics, handing over to the engineering team for model development.
- Provide technical training, guidance, and best practices to customer teams and partners.
- Monitor performance and proactively address client needs to ensure the absolute highest level of service for clients.
Growth & Leadership
- Contribute feedback to product and operations teams to enhance the customer experience.
- Help define and improve internal processes for scaling technical delivery and client support.
- Opportunity to grow into a senior or team management position as Exergenics expands its U.S. presence.
What You’ll Bring
- 2+ years’ experience in mechanical services, HVAC, building systems, or energy management.
- Strong technical foundation — understanding of HVAC plant operations, controls, and energy performance.
- Experience managing clients, projects, or service delivery (SaaS or technology-enabled solutions a bonus).
- Excellent communication and interpersonal skills; able to build trust with both technical and executive stakeholders.
- Self-motivated, proactive, and organized. Must thrive in a remote and fast-moving environment.
- Curiosity and comfort with technology, analytics, and continuous learning.
- Bachelor’s degree in Mechanical Engineering, Building Services, Energy, or related field (preferred).
Why Join Exergenics
- Competitive salary aligned with experience and U.S. market.
- High-impact role in a rapidly growing global climate-tech company.
- Career growth opportunities — potential to lead a team or specialize in your preferred path.
- Remote-first flexibility with a collaborative, innovative culture.
- Work that truly matters — helping reduce emissions and energy waste worldwide.
How to Apply
If you’re excited about combining HVAC expertise with cutting-edge technology and customer success, we’d love to meet you.
👉 Send your resume and a brief introduction to careers@exergenics.com with the subject line “Technical Account Manager – USA”
